Poor communication can be a starting point for relationship problems. Whether between married couples, parents and children, amongst friends or work colleagues, bad communication helps no one.
Even amidst the rise of social media our primary means of communication remains the same now as it was before the telephone (let alone the mobile phone) was invented: the humble conversation.
A conversation may seem like a simple thing to do. And therefore impossible to get wrong. I talk, you listen, then you talk and I listen. It is of course much more complicated than that, especially when it is an important one.
In this inspiring talk, Celeste Headlee takes us through her top 10 tips on how to have a better conversation.